Having trouble accessing or taking your Kyron Learning asset? Start with these steps. If the issue continues, reach out to your instructor or institution for further support.

Kyron Learning works best on a desktop or laptop. If you are using a mobile device to access your lessons, we recommend switching to a desktop or laptop to see if that resolves the issue.

Kyron Learning works best on the current and previous versions of Google Chrome. For the best experience, we recommend using this browser when accessing Kyron Learning. If you are not using Chrome, try switching to see if this resolves your issue.

Clearing your cookies may help resolve your issue. To do so on Chrome, follow these steps:

1. Click the three vertical dots in the upper right corner.

2. Click Settings.

3. Click Privacy and security > Delete browsing data.

4. Select the time range and make sure the box next to “Cookies and other site data” is checked. Then click “Delete data.”

Kyron uses cookies for authentication and session management for a seamless learning experience. Kyron does not use third-party cookies. Nevertheless, the handling of cookies is changed by browsers from time to time and you might wanna make sure your browser is not blocking cookies by default.

To make sure you are allowing third-party cookies, follow these steps:

1. Click the three vertical dots in the upper right corner.

2. Click Settings.

3. Click Privacy and security > Third party cookies.

4. Make sure “Allow third-party cookies” is selected.

When interacting with a Kyron asset, you may want to speak directly instead of typing. When you do this for the first time in the Chrome browser, you may be asked to enable microphone permission for app.kyronlearning.com. You can also enable it at any time after your first visit.

2. Click “Allow” on the dialog that pops up.

2. Click the toggle next to the Microphone icon.