If you need support with Kyron Learning assets, there are many resources available to you.
Help Center
Our Help Center has many helpful articles to support you with your use of Kyron Learning.
Contact Your Institution’s Support Team
If you have questions, or are having issues with your Kyron Lesson, we recommend first reaching out to your institution’s support team, or the content developer you are partnering with for your course. They may be able to provide guidance and/or support with the issue you are experiencing.
Contacting Kyron’s Support Team
If additional support is needed, you can reach out to Kyron’s support team via email by emailing [email protected].
When sending a message to our support team, please provide as much information as possible. This includes:
Your name.
The name of your institution.
The name of the Kyron asset and activity (if applicable) you are experiencing an issue with.
Note: This may be different from how you name the assignment in your LMS.
A screenshot of your entire browser window (including the URL).
If you are getting an error message, a screenshot of the entire error message is extremely helpful in helping us troubleshoot your issue.
If possible, a screen recording would be very helpful, as it allows us to see your steps and attempt to reproduce the issue on our end.