There are two ways you can get support as you are generating your courses.
Help Center
Our help center has many helpful articles to support you in the course creation process. There are articles that walk through the process of creating and editing a course, and articles on how to personalize your courses.
To access our help center, follow these steps:
1. Click the chat icon in the lower right hand corner.
2. Click the “Help” icon.
3. You will see our collection of support articles. Click on the collection that best matches what you’re looking for.
4. Once you click into a collection, you will be able to view all the articles within that category. Click and read the one that best matches your question.
Contacting Kyron’s Support Team
Kyron’s support team is here to help! You are able to chat with a member of the support team between the hours of 6 AM PT - 5 PM PT, Monday through Friday. If messages are sent outside of these hours, we will get back to you as soon as possible.
1. Click the chat icon in the lower right hand corner.
2. Click the “Messages” icon.
3. Click “Send us a message.”
A few notes on messaging our Support Team
When sending a message to our support team, please provide as much information as possible. This includes:
The name of your Kyron Studio organization, which is found in the upper left corner.
The name of the course and segment name (if applicable) you are experiencing an issue with.
The URL of your most recent page.
If you are getting an error message, a screenshot of the entire error message is extremely helpful in helping us troubleshoot your issue.
Any other screenshots you think may be helpful.